Resolved after 8 hours 15 minutes, affecting Bluefin US, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2025, 02:14 PM UTC
We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from an Amazon Web Services (AWS) outage and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
- monitoring Oct 20, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:29 PM UTC
This incident has been resolved.
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