Resolved after 7 hours 43 minutes, affecting ShieldConex, on November 1, 2025.
Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
Affected components
Update timeline
- identified Nov 01, 2025, 03:23 AM UTC
We have detected a partial outage with Shield Conex between 9:35 to 9:56 p.m. with processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Nov 01, 2025, 04:33 AM UTC
Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
- resolved Nov 01, 2025, 11:07 AM UTC
This incident has been resolved.
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