Bloomerang incident
Acknowledgement emails not sending after editing existing transactions
Resolved after 1 day, affecting CRM App - crm.bloomerang.co, on November 7, 2024.
A fix has been implemented and we are monitoring results.
Affected components
Update timeline
- investigating Nov 07, 2024, 07:46 PM UTC
We are investigating an issue with Acknowledgement Emails not sending after a user adds an acknowledgement to an existing transaction. Any new donations that are added and acknowledged will receive their acknowledgements. We apologize for any inconvenience and will provide updates as more information becomes available.
- identified Nov 07, 2024, 10:37 PM UTC
The issue has been identified. Our team is determining a timeline for resolution and will provide an update tomorrow.
- identified Nov 08, 2024, 03:59 PM UTC
Our team is planning to implement a fix this afternoon to restore functionality. We will provide updates when that work is completed.
- monitoring Nov 08, 2024, 07:41 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 08, 2024, 08:45 PM UTC
This incident has been resolved.
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