Resolved after 1 hour 30 minutes, affecting WhatsApp, on June 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
WhatsApp
Update timeline
- investigating Jun 23, 2026, 11:09 PM UTC
We have identified slow message sending and media upload failures. As a result, customers have experienced/are experiencing/may experience media upload failures, with the error "Media upload error: Downloading media from weblink failed with http code 500, status message Timed out waiting for session" occurring.
- monitoring Jun 23, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 12:40 AM UTC
This incident has been resolved.
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