Blend incident
Service Notice: Integration Connectivity Disruption between Encompass and Blend
Resolved after 2 days 18 hours, affecting LOS Integrations and Disclosures and Documents, on June 5, 2026.
We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning. Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.
Affected components
Update timeline
- identified Jun 05, 2026, 07:11 PM UTC
We are currently experiencing connectivity issues affecting the integration between Encompass and Blend, which is impacting the processing of disclosures. Preliminary investigation indicates this is due to a service degradation on our MuleSoft Middleware Platform (hosted by Salesforce). Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.
- identified Jun 05, 2026, 08:57 PM UTC
Current Status: We have confirmed with ICE (Encompass) that the ongoing connectivity issue is intermittent. As a result, some disclosures are successfully routing to borrowers, while others may experience failures or delays. Please make a retry attempt if you see a failure with the issue being intermittent the retry may allow the package to be delivered. Technical Update: Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged on a live call with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.
- monitoring Jun 05, 2026, 11:22 PM UTC
We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning. Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.
- resolved Jun 08, 2026, 02:04 PM UTC
This incident has been resolved.
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