Bitso incident
Issues affecting colombian Pesos Deposits and Withdrawals
Resolved after 6 hours 10 minutes, affecting Bank Transfer, on October 27, 2026.
Our provider informs that the issue is solved. We have verified that deposits and withdrawals are flowing normally, confirming that the issue has been resolved --- Nuestro proveedor informa que el problema ha sido solucionado. Hemos verificado que los depósitos y retiros están fluyendo con normalidad
Affected components
Update timeline
- investigating Oct 27, 2026, 02:21 PM UTC
We are experiencing issues affecting Colombian peso (COP) deposits and withdrawals, including bank transfers, PSE, and Bre-B transactions. A third-party provider we use to process these COP operations is currently degraded. Some deposits and withdrawals may fail or take longer than usual. Our team is actively investigating and working to restore normal service. We will update this page as the situation evolves. --- Estamos experimentando problemas que afectan los depósitos y retiros en pesos colombianos (COP), incluyendo transferencias bancarias, PSE y transacciones Bre-B. Un proveedor externo que utilizamos para procesar estas operaciones en COP presenta actualmente una degradación en su servicio. Algunos depósitos y retiros podrían fallar o tardar más de lo habitual. Nuestro equipo está investigando activamente y trabajando para restablecer el servicio con normalidad. Actualizaremos esta página conforme evolucione la situación.
- investigating Oct 27, 2026, 06:08 PM UTC
Our third-party provider continues fixing the issue. We will update this page as the situation evolves.
- monitoring Oct 27, 2026, 06:19 PM UTC
Our provider informs that the issue is solved. We have verified that deposits and withdrawals are flowing normally, confirming that the issue has been resolved. We will continue monitoring the service to ensure its stability. --- Nuestro proveedor informa que el problema ha sido solucionado. Hemos verificado que los depósitos y retiros están fluyendo con normalidad, confirmando que el inconveniente ha sido resuelto. Continuaremos monitoreando el servicio para asegurar su estabilidad.
- resolved Oct 27, 2026, 08:32 PM UTC
Our provider informs that the issue is solved. We have verified that deposits and withdrawals are flowing normally, confirming that the issue has been resolved --- Nuestro proveedor informa que el problema ha sido solucionado. Hemos verificado que los depósitos y retiros están fluyendo con normalidad
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