Resolved after 9 minutes, affecting SMS - Connectivity - APAC and SMS - Connectivity - EMEA and 1 more, on September 10, 2026.
Between 9:48 and 9:57 UTC, some SMS messages were not processed as expected for the Engagement Platform. The issue has been resolved, and normal SMS processing has resumed.
Affected components
SMS - Connectivity - APACSMS - Connectivity - EMEASMS - Connectivity - LATAMSMS - Connectivity - NORAM
Update timeline
- resolved Sep 10, 2026, 10:27 AM UTC
Between 9:48 and 9:57 UTC, some SMS messages were not processed as expected for the Engagement Platform. The issue has been resolved, and normal SMS processing has resumed.
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