Bird App incident

Twilio/Super sim connectivity issues

Resolved after 4 hours 37 minutes, affecting Connectivity & Cellular and Commands, on August 18, 2025.

monitoring Aug 18, 2025, 10:14 AM UTC

we seem to be fully recovered

Started
Aug 18, 2025, 06:40 AM UTC
Resolved
Aug 18, 2025, 11:18 AM UTC
Duration
4h 37m
Detected by Pingoru
Aug 18, 2025, 06:40 AM UTC

Affected components

Connectivity & CellularCommands

Update timeline

  1. investigating Aug 18, 2025, 06:40 AM UTC

    We are currently investigating this issue.

  2. identified Aug 18, 2025, 08:40 AM UTC

    Kore Provider has identified the issue and vehicles are getting back online we are currently at 30% recovered

  3. identified Aug 18, 2025, 09:06 AM UTC

    we are approx 60% recovered

  4. monitoring Aug 18, 2025, 10:14 AM UTC

    we seem to be fully recovered

  5. resolved Aug 18, 2025, 11:18 AM UTC

    This incident has been resolved.

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