Resolved after 16 minutes, affecting Rides and Ride Start, on September 29, 2026.
Our crash rate for this issue has gone down to near zero for all app versions. Total impact was around 495 crash events affecting 490 users within the last ~40 minutes. Subsequent app opens appeared to not cause a crash for most users during this time.
Affected components
Update timeline
- identified Sep 29, 2026, 02:26 AM UTC
The Firebase SDK used by our iOS app shipped a crashing bug that is impacting all of our iOS App versions at the moment, causing repetitive crashes. We are awaiting a fix from the Google Firebase team to resolve the issue
- monitoring Sep 29, 2026, 02:28 AM UTC
We have reports that crash rates are going down but no confirmation yet from Firebase that a fix has been deployed
- monitoring Sep 29, 2026, 02:30 AM UTC
Received update that the Firebase change has been rolled back here: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5882457735 Waiting for final confirmation that rollback is complete...
- resolved Sep 29, 2026, 02:42 AM UTC
Our crash rate for this issue has gone down to near zero for all app versions. Total impact was around 495 crash events affecting 490 users within the last ~40 minutes. Subsequent app opens appeared to not cause a crash for most users during this time.
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