Resolved after 13 hours 49 minutes, affecting Connectivity & Cellular, on October 9, 2025.
Our service provider partner has confirmed that they are restoring connectivity for the last 5% of devices on their network, we appear to have recovered nearly 100% of devices. The offline task pins have been re-enabled for our operations partners and we are not seeing a high number of bounties. We will continue to monitor and await our partner's confirmation that the issue is resolved.
Affected components
Update timeline
- investigating Oct 09, 2025, 04:19 PM UTC
We are currently investigating this issue.
- investigating Oct 09, 2025, 06:29 PM UTC
Issue causing Super SIM in the US to experience unstable connectivity is still under investigation. Next update expected in 2 hours.
- investigating Oct 09, 2025, 08:56 PM UTC
We are waiting for news from our carrier partner, but have started to see some devices reconnecting.
- investigating Oct 09, 2025, 10:37 PM UTC
We continue to see the number of connected devices increasing.
- investigating Oct 10, 2025, 12:18 AM UTC
We continue to see the number of connected devices increasing, our service provider partner is continuing efforts to restore connectivity to all affected devices.
- monitoring Oct 10, 2025, 02:40 AM UTC
Our service provider partner has confirmed that they are restoring connectivity for the last 5% of devices on their network, we appear to have recovered nearly 100% of devices. The offline task pins have been re-enabled for our operations partners and we are not seeing a high number of bounties. We will continue to monitor and await our partner's confirmation that the issue is resolved.
- resolved Oct 10, 2025, 06:09 AM UTC
This incident has been resolved.
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