Resolved after 39 minutes, affecting Rides and Ride Start and 1 more, on November 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
RidesRide StartRide EndRide PassPaymentsAgreementsSignupPhysical LocksRetailMaaS Integration
Update timeline
- identified Nov 11, 2025, 10:05 PM UTC
We're experiencing issues in service rider, due to database performance.
- monitoring Nov 11, 2025, 10:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 10:44 PM UTC
This incident has been resolved.
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