Resolved after 3 hours 57 minutes, affecting Rides and Nests and 1 more, on November 17, 2025.
This incident has been resolved. Full Root Cause Analysis and mitigating actions to reduce likelihood of reoccurrence to follow.
Affected components
RidesNestsDrops / ReleasesRide StartDemand MapHabitatRide EndRide PassBountiesDash
Update timeline
- investigating Nov 17, 2025, 10:23 PM UTC
We are currently investigating this issue.
- investigating Nov 17, 2025, 11:21 PM UTC
We are continuing to investigate the issue and working with our cloud services provider to identify root cause.
- identified Nov 18, 2025, 12:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 12:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 02:21 AM UTC
This incident has been resolved. Full Root Cause Analysis and mitigating actions to reduce likelihood of reoccurrence to follow.
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