Resolved after 10 minutes, on February 6, 2026.
The outage is confirmed to be fully resolved and all systems have returned to normal operation.
Update timeline
- investigating Feb 06, 2026, 08:02 PM UTC
We are currently investigating an outage with our rider database, which is impacting ride starts and ride ends. We are actively investigating the issue.
- monitoring Feb 06, 2026, 08:09 PM UTC
The system appears to be recovering as expected. We will continue to monitor.
- resolved Feb 06, 2026, 08:12 PM UTC
The outage is confirmed to be fully resolved and all systems have returned to normal operation.
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