Resolved after 6 hours 38 minutes, affecting Rides and Connectivity & Cellular and 1 more, on February 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 20, 2026, 06:13 PM UTC
We are currently investigating this issue.
- investigating Feb 20, 2026, 07:28 PM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2026, 09:03 PM UTC
We are working with our external partners to determine root cause and a path towards resolution. We appreciate your continued patience.
- identified Feb 20, 2026, 09:54 PM UTC
Root cause has been identified. We are working with our external partners to determine a long term solution, but in the meantime, we will be rolling back certain code changes believed to be contributing to performance degradation and expect performance recovery shortly.
- identified Feb 20, 2026, 11:38 PM UTC
We have identified root cause and are implementing a fix.
- monitoring Feb 21, 2026, 12:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 21, 2026, 12:52 AM UTC
This incident has been resolved.
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