Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 185 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 446 of 591 (75%) |
Incidents, newest first
Minor August 21, 2026 New York Data Center Incident 1h 12m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Aug 21, 2026, 01:57 PM UTC· resolved Aug 21, 2026, 03:09 PM UTC
- investigating Aug 21, 2026, 01:57 PM UTC
Teams are investigating an isolated voice quality incident impacting a subset of traffic transversing this location.
- resolved Aug 21, 2026, 03:09 PM UTC
This incident has been resolved.
Major August 20, 2026 Off Net Port Order Delays 7h 34m Number Porting
Started Aug 20, 2026, 02:05 PM UTC· resolved Aug 20, 2026, 09:39 PM UTC
- investigating Aug 20, 2026, 02:05 PM UTC
Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.
- monitoring Aug 20, 2026, 06:10 PM UTC
Teams are observing expected port order behavior. We will monitor for stability.
- resolved Aug 20, 2026, 09:39 PM UTC
This incident has been resolved.
Minor August 20, 2026 Bandwidth App Incident - 10DLC Campaign Visibility 55m Bandwidth App
Started Aug 20, 2026, 12:17 PM UTC· resolved Aug 20, 2026, 01:13 PM UTC
- investigating Aug 20, 2026, 12:17 PM UTC
Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior
- identified Aug 20, 2026, 12:55 PM UTC
Teams have identified the source of this incident and are working to restore expected visibility.
- resolved Aug 20, 2026, 01:13 PM UTC
This incident has been resolved.
Notice August 19, 2026 Bandwidth App Number Order Incident –
Started Aug 19, 2026, 11:16 AM UTC· resolved Aug 19, 2026, 11:16 AM UTC
- resolved Aug 19, 2026, 11:17 AM UTC
For a brief period of time, number orders in the Bandwidth App were delayed or failed to complete. This incident has been resolved.
Minor August 18, 2026 Messaging Incident 6h 10m SMS Messaging (SMPP)
Started Aug 18, 2026, 07:57 AM UTC· resolved Aug 18, 2026, 02:08 PM UTC
- investigating Aug 18, 2026, 07:57 AM UTC
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.
- investigating Aug 18, 2026, 07:59 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2026, 11:33 AM UTC
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.
- resolved Aug 18, 2026, 02:08 PM UTC
This incident has been resolved.
Major August 17, 2026 Off Net Port Order Activation Delays 6h 33m Number Porting
Started Aug 17, 2026, 04:50 PM UTC· resolved Aug 17, 2026, 11:24 PM UTC
- investigating Aug 17, 2026, 04:50 PM UTC
Bandwidth teams are investigating off net port order activation delays. Teams are working with the impacted provider to bring about timely activation for these orders.
- identified Aug 17, 2026, 09:06 PM UTC
This particular provider has identified the source of the incident and is working to restore expected behavior.
- resolved Aug 17, 2026, 11:24 PM UTC
This incident has been resolved.
Notice August 17, 2026 RCS Agent Locations Incident –
Started Aug 17, 2026, 10:04 AM UTC· resolved Aug 17, 2026, 10:04 AM UTC
- resolved Aug 17, 2026, 10:07 AM UTC
Bandwidth teams resolved an incident where RCS Agents were deployed to the incorrect region resulting in potential traffic issues.
Notice August 16, 2026 Bandwidth App Incident - Number Order –
Started Aug 16, 2026, 10:59 AM UTC· resolved Aug 16, 2026, 10:59 AM UTC
- resolved Aug 16, 2026, 11:02 AM UTC
For a brief period of time new telephone number orders were delayed in processing. At this time, orders are processing as expected, and we consider this incident resolved.
Notice August 14, 2026 ATL Datacenter Incident –
Started Aug 14, 2026, 02:21 PM UTC· resolved Aug 14, 2026, 02:21 PM UTC
- resolved Aug 14, 2026, 03:47 PM UTC
For a brief period of time, a sub-set of traffic transiting over porting of our ATL datacenter may have unexpectedly failed to complete as intended. At this time this portion of traffic has restored and our network is operating as expected.
Minor August 14, 2026 JFK Datacenter Incident 4h 45m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Aug 14, 2026, 01:30 PM UTC· resolved Aug 14, 2026, 06:15 PM UTC
- investigating Aug 14, 2026, 01:30 PM UTC
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.
- monitoring Aug 14, 2026, 01:40 PM UTC
Teams are observing expected network performance and will monitor for stability.
- resolved Aug 14, 2026, 06:15 PM UTC
This incident has been resolved.
Notice August 11, 2026 Pindrop Integration Incident 3h 30m
Started Aug 11, 2026, 04:39 PM UTC· resolved Aug 11, 2026, 08:10 PM UTC
- investigating Aug 11, 2026, 04:39 PM UTC
Bandwidth teams are investigating an intermittent incident impacting API Authentication for this service. Teams are working with the integration partner to restore expected API behaviors.
- resolved Aug 11, 2026, 08:10 PM UTC
This incident has been resolved.
Minor August 11, 2026 Toll Free Port Activations Delayed 2h 55m Number Porting
Started Aug 11, 2026, 03:43 PM UTC· resolved Aug 11, 2026, 06:39 PM UTC
- identified Aug 11, 2026, 03:43 PM UTC
Bandwidth teams have identified an off-network incident impacting the timely activation of Toll-Free Port orders
- resolved Aug 11, 2026, 06:39 PM UTC
This incident has been resolved.
Minor August 7, 2026 Messaging RCS Incident 8h 23m Bandwidth App
Started Aug 07, 2026, 07:56 AM UTC· resolved Aug 07, 2026, 04:20 PM UTC
- identified Aug 07, 2026, 07:56 AM UTC
Bandwidth teams have identified and incident resulting in incorrect RCS Carrier status information being displayed in the Bandwidth App. Teams are working to restore expected behavior.
- identified Aug 07, 2026, 03:30 PM UTC
We continue to work to resolve this incident
- resolved Aug 07, 2026, 04:20 PM UTC
This incident has been resolved.
Minor August 4, 2026 DFW Datacenter Incident 16h 35m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Aug 04, 2026, 02:15 PM UTC· resolved Aug 05, 2026, 06:50 AM UTC
- monitoring Aug 04, 2026, 02:15 PM UTC
After a brief incident where a sub-set of calls failed unexpectedly, Bandwidth teams are observing expected network behavior. We are monitoring for stability.
- identified Aug 05, 2026, 12:56 AM UTC
Teams have identified an incident impacting a subset of traffic transversing across the DFW datacenter These calls may not complete as expected.
- resolved Aug 05, 2026, 06:50 AM UTC
This incident has been resolved.
Minor August 3, 2026 Emergency Call CDR Incident 59m Bandwidth App, 9-1-1 Dashboard
Started Aug 03, 2026, 11:40 AM UTC· resolved Aug 03, 2026, 12:39 PM UTC
- investigating Aug 03, 2026, 11:40 AM UTC
Bandwidth with teams are investigating an incident impacting emergency call CDR record generation. These records are delayed in processing. Emergency call routing is not impacted by this incident.
- resolved Aug 03, 2026, 12:39 PM UTC
This incident has been resolved.
Major August 3, 2026 Inbound and Outbound Voice Incident - Slovenia 1h 43m Inbound Calling - Slovenia, Outbound Calling- Slovenia
Started Aug 03, 2026, 09:07 AM UTC· resolved Aug 03, 2026, 10:50 AM UTC
- investigating Aug 03, 2026, 09:07 AM UTC
Trams are investigating an incident impacting inbound and outbound voice try. These calls may fail to complete as expected.
- resolved Aug 03, 2026, 10:50 AM UTC
This incident has been resolved.
Minor July 30, 2026 +52 Country Code Prepended to Calling Number - BWI Platform Incident 1d 5h Bandwidth International (fka Voxbone) Portal
Started Jul 30, 2026, 05:51 PM UTC· resolved Jul 31, 2026, 11:02 PM UTC
- investigating Jul 30, 2026, 05:51 PM UTC
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.
- investigating Jul 30, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 31, 2026, 12:38 AM UTC
Teams are observing expected calling behaviors. We will monitor for stability.
- monitoring Jul 31, 2026, 05:44 PM UTC
We continue to monitor for stability.
- resolved Jul 31, 2026, 11:02 PM UTC
This incident has been resolved.
Minor July 30, 2026 Germany Calling Incident 22h 37m Inbound Calling - Germany, Outbound Calling - Germany
Started Jul 30, 2026, 04:28 PM UTC· resolved Jul 31, 2026, 03:05 PM UTC
- investigating Jul 30, 2026, 04:28 PM UTC
Teams are investigating an Inbound and Outbound calling incident for German based calls. These calls may not complete as expected.
- investigating Jul 30, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
- identified Jul 30, 2026, 07:01 PM UTC
Teams have identified the source of this incident and continue work to resolve this incident.
- resolved Jul 31, 2026, 03:05 PM UTC
This incident has been resolved.
Notice July 30, 2026 Delivery Receipts (DLRs) Delays –
Started Jul 30, 2026, 02:00 PM UTC· resolved Jul 30, 2026, 02:00 PM UTC
- resolved Jul 30, 2026, 02:47 PM UTC
Customers experienced delays in receiving Delivery Receipts (DLRs) for messaging traffic. This incident has been resolved.
Major July 27, 2026 Bandwidth App Incident - New Number Order Delays 9m Bandwidth App
Started Jul 27, 2026, 03:30 PM UTC· resolved Jul 27, 2026, 03:40 PM UTC
- investigating Jul 27, 2026, 03:30 PM UTC
Bandwidth teams are investigating an incident impacting New Number Orders. These orders are delayed in completing as expected.
- resolved Jul 27, 2026, 03:40 PM UTC
This incident has been resolved.
Major July 27, 2026 Outbound Netherlands Calling Incident 4h 19m Outbound Calling - Netherlands
Started Jul 27, 2026, 12:33 PM UTC· resolved Jul 27, 2026, 04:52 PM UTC
- investigating Jul 27, 2026, 12:33 PM UTC
Bandwith teams are investigating an outbound calling incident, impacting Netherlands based phone calls. These outbound calls may not complete as expected at this time
- identified Jul 27, 2026, 02:08 PM UTC
Teams have identified the source of this incident and working to restore expected calling behaviors.
- monitoring Jul 27, 2026, 03:41 PM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved Jul 27, 2026, 04:52 PM UTC
This incident has been resolved.
Notice July 22, 2026 Programmable Voice Incident –
Started Jul 22, 2026, 11:23 PM UTC· resolved Jul 22, 2026, 11:23 PM UTC
- resolved Jul 23, 2026, 02:35 AM UTC
For a brief period of time, a small subset of Programable Voice traffic experienced traffic disruption. Traffic has since stabilized and we consider this incident resolved.
Minor July 21, 2026 ATL/EWR Data Center Incident 4h 43m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Jul 21, 2026, 09:52 PM UTC· resolved Jul 22, 2026, 02:36 AM UTC
- investigating Jul 21, 2026, 09:52 PM UTC
Bandwidth teams are investigating an incident impacting an isolated set of inbound and outbound traffic via ATL and EWR data centers. Teams are working to restore expected network connectivity.
- resolved Jul 22, 2026, 02:36 AM UTC
This incident has been resolved.
Minor July 21, 2026 10DLC Provisioning Incidet 6h 31m Line Feature Management
Started Jul 21, 2026, 05:35 PM UTC· resolved Jul 22, 2026, 12:07 AM UTC
- investigating Jul 21, 2026, 05:35 PM UTC
Bandwidth teams are investigating an incident impacting Direct Registrations. Customers attempting to register a new campaign for a verified brands are unable to do so at this time. Teams are working to restore expected behavior.
- identified Jul 21, 2026, 07:08 PM UTC
Teams have identified the source of this incident and are working to restore expected registration behavior.
- monitoring Jul 21, 2026, 09:25 PM UTC
Teams are observing expected registration behavior and will monitor for stability.
- resolved Jul 22, 2026, 12:07 AM UTC
This incident has been resolved.
Minor July 21, 2026 Inbound Calling Incident - Finland 5h 33m Inbound Calling - Finland
Started Jul 21, 2026, 12:37 PM UTC· resolved Jul 21, 2026, 06:10 PM UTC
- investigating Jul 21, 2026, 12:37 PM UTC
Bandwidth teams are investigating an inbound calling incident impacting a small subset of Bandwidth App traffic for Finland destination calls. These calls may not complete as expected.
- investigating Jul 21, 2026, 01:39 PM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2026, 03:17 PM UTC
Teams have identified the source of the of this incident and are working to restore expected calling behaviors.
- resolved Jul 21, 2026, 06:10 PM UTC
This incident has been resolved.