Resolved after 10 hours 16 minutes, affecting app.bamboohr.com (US) and app.bamboohr.com (US) (app.bamboohr.com (US) — us-east-2 Datacenter) and 1 more, on July 27, 2026.
We have applied a fix and are beginning to see service restoration. Background event processing is resuming, but it will take some time for queued events to be processed and for all services to return to normal. Our team is actively monitoring progress as the backlog is cleared. We will provide another update once processing has fully recovered and the incident has been resolved.
Affected components
Update timeline
- investigating Jul 27, 2026, 03:46 PM UTC
BambooHR is currently experiencing an issue affecting background processing. As a result, scheduled emails and other background tasks in your BambooHR account may be delayed or may not run as expected. Our team is actively working to restore normal service. No action is needed on your end at this time.
- identified Jul 27, 2026, 06:20 PM UTC
We have identified the cause of the delays affecting background event processing and are actively working to restore normal service. As we resolve the issue, we are also working to process queued events as quickly as possible. During this time, automated processes, including scheduled emails, reminders, e-signature requests, and other system-generated notifications, may continue to be delayed. We appreciate your patience and will provide another update as progress is made.
- monitoring Jul 27, 2026, 08:44 PM UTC
We have applied a fix and are beginning to see service restoration. Background event processing is resuming, but it will take some time for queued events to be processed and for all services to return to normal. Our team is actively monitoring progress as the backlog is cleared. We will provide another update once processing has fully recovered and the incident has been resolved.
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