Resolved after 1 hour, affecting API and Dashboard, on October 19, 2026.
A change to the caching mechanism inadvertently omitted our logs backend read-context handling, causing customer log queries to fail. Log ingestion was unaffected, and no logs were lost.
Affected components
Update timeline
- investigating Oct 19, 2026, 06:30 PM UTC
We're experiencing an elevated level of API errors (device logs) and are currently looking into the issue.
- monitoring Oct 19, 2026, 06:50 PM UTC
We have identified the cause and have taken measures for system restoring, we are monitoring and seeing improvements on logs stability and reporting
- resolved Oct 19, 2026, 07:30 PM UTC
This incident has been resolved.
- postmortem Oct 20, 2026, 08:32 PM UTC
A change to the caching mechanism inadvertently omitted our logs backend read-context handling, causing customer log queries to fail. Log ingestion was unaffected, and no logs were lost.
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