Resolved after 1 hour 50 minutes, affecting API and Dashboard, on September 28, 2026.
On September 28, the balenaCloud dashboard failed to load because some API requests stopped responding. A runtime upgrade to our API interacted badly with a legacy storage library, causing requests that depended on it to hang. We rolled back the upgrade, which restored service. To prevent this from happening again, we are removing the legacy code path involved and adding customizable timeouts for external backends.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:23 PM UTC
We're experiencing an elevated level of errors on our Dashboard and are currently looking into the issue.
- identified Sep 28, 2026, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 06:14 PM UTC
This incident has been resolved.
- postmortem Sep 29, 2026, 02:18 PM UTC
On September 28, the balenaCloud dashboard failed to load because some API requests stopped responding. A runtime upgrade to our API interacted badly with a legacy storage library, causing requests that depended on it to hang. We rolled back the upgrade, which restored service. To prevent this from happening again, we are removing the legacy code path involved and adding customizable timeouts for external backends.
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