Balena incident

Elevated Delta Image Downloads Errors

Resolved on November 12, 2024.

resolved Nov 12, 2024, 09:06 AM UTC

The delta image back-end was failing to connect to our internal worker nodes because it was using an outdated authentication certificate. The back-end and the worker nodes were to be configured to use a new certificate at the same time to avoid disruptions but we had a delay in re-configuring the back-end. We are reviewing the process to avoid more disruptions like this in the future.

Started
Nov 12, 2024, 09:06 AM UTC
Resolved
Nov 12, 2024, 09:06 AM UTC
Duration
–
Detected by Pingoru
Nov 12, 2024, 09:06 AM UTC

Update timeline

  1. resolved Nov 12, 2024, 09:06 AM UTC

    The delta image back-end was failing to connect to our internal worker nodes because it was using an outdated authentication certificate. The back-end and the worker nodes were to be configured to use a new certificate at the same time to avoid disruptions but we had a delay in re-configuring the back-end. We are reviewing the process to avoid more disruptions like this in the future.

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