Avante Outage History
Avante is up right nowPingoru has recorded 13 incidents for Avante: 8 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Minor October 22, 2026 Degraded Performance - Intermittent High Latency 59m API, Web App, Login, Ava and 1 more
Started Oct 22, 2026, 09:03 PM UTC· resolved Oct 22, 2026, 10:03 PM UTC
- investigating Oct 22, 2026, 09:03 PM UTC
We are currently investigating this issue.
- investigating Oct 22, 2026, 09:09 PM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2026, 09:48 PM UTC
Issue has been resolved.
- resolved Oct 22, 2026, 10:03 PM UTC
This incident has been resolved.
Critical July 23, 2026 Login Unavailable 1h 33m Login
Started Jul 23, 2026, 03:10 PM UTC· resolved Jul 23, 2026, 04:44 PM UTC
- investigating Jul 23, 2026, 03:10 PM UTC
We are investigating an issue preventing users from logging in to Carly or Ava
- monitoring Jul 23, 2026, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 04:44 PM UTC
This incident has been resolved.
Major May 6, 2026 Anthropic Outage Affecting Ava 44m Ava
Started May 06, 2026, 04:47 PM UTC· resolved May 06, 2026, 05:31 PM UTC
- investigating May 06, 2026, 04:47 PM UTC
We are currently investigating this issue.
- monitoring May 06, 2026, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 05:31 PM UTC
This incident has been resolved.
Minor February 5, 2026 Degraded Performance - Intermittent Service Disruptions 3h 10m API, Web App, Login
Started Feb 05, 2026, 01:17 PM UTC· resolved Feb 05, 2026, 04:28 PM UTC
- identified Feb 05, 2026, 01:17 PM UTC
We are currently experiencing intermittent connectivity issues affecting some features. Our team has identified the source and is working with our infrastructure provider to resolve it. We will provide updates as we have them.
- monitoring Feb 05, 2026, 02:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 04:28 PM UTC
This incident has been resolved.
Critical January 2, 2026 Carly Knowledge Intermittently Unavailable 1h 38m API, Web App
Started Jan 02, 2026, 04:26 PM UTC· resolved Jan 02, 2026, 06:05 PM UTC
- investigating Jan 02, 2026, 04:26 PM UTC
We are currently investigating an issue preventing Carly from accessing all of its knowledge. We will provide an update in the next 30 minutes with additional information.
- investigating Jan 02, 2026, 04:46 PM UTC
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
- identified Jan 02, 2026, 04:47 PM UTC
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
- monitoring Jan 02, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 02, 2026, 06:05 PM UTC
This incident has been resolved.
Critical October 29, 2025 Global Azure Outage 9h 21m API, Web App, Login
Started Oct 29, 2025, 04:20 PM UTC· resolved Oct 30, 2025, 01:42 AM UTC
- identified Oct 29, 2025, 04:21 PM UTC
All services are currently offline, due to a global Azure outage impacting all Azure services. Internal teams are engaged to pursue mitigations, and we are working with our partners at Microsoft to get more information. There is no ETA at this time.
- identified Oct 29, 2025, 06:26 PM UTC
Azure have confirmed the cause and global nature of the incident, and are providing status updates here: https://azure.status.microsoft/en-us/status In the meantime, Avante engineers are working on a mitigation to bring services partially back online. Next update in 30 minutes or less.
- monitoring Oct 29, 2025, 06:50 PM UTC
Our engineers have implemented a mitigation to work around the Azure outage. We are monitoring traffic to ensure all services are back to normal.
- monitoring Oct 29, 2025, 10:06 PM UTC
The mitigation put in place has restored full service across Login, App, and API use cases. The remaining impact from the ongoing Azure outage is intermittent image loading failures, which will appear as broken images on the page. This is purely cosmetic and does not effect any of Carly's capabilities. ETA for full resolution from Azure is 18:20 UTC.
- resolved Oct 30, 2025, 01:42 AM UTC
Azure have confirmed the incident is resolved. All Avante services and brand assets are operating as normal.
Minor October 24, 2025 Custom Branding Issues 37m Web App
Started Oct 24, 2025, 02:27 PM UTC· resolved Oct 24, 2025, 03:05 PM UTC
- identified Oct 24, 2025, 02:27 PM UTC
We have identified an issue causing custom branding to fail for some users. We are working on a fix now and will provide an update in the next 30 minutes.
- resolved Oct 24, 2025, 03:05 PM UTC
The issue effecting custom branding has been resolved
Notice July 25, 2025 Carly unable to answer questions 24m API, Web App
Started Jul 25, 2025, 08:33 PM UTC· resolved Jul 25, 2025, 08:57 PM UTC
- identified Jul 25, 2025, 08:33 PM UTC
We have identified an issue that is preventing Carly from being able to answer user questions. When questions are submitted, users will receive an error message when attempting to submit a question. We will provide an update on this within 30 minutes
- monitoring Jul 25, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring for any further errors
- resolved Jul 25, 2025, 08:57 PM UTC
This incident as been resolved and all services are back to normal operations
Critical March 25, 2025 User Sign-in Errors 1h 6m Login
Started Mar 25, 2025, 06:07 PM UTC· resolved Mar 25, 2025, 07:13 PM UTC
- identified Mar 25, 2025, 06:07 PM UTC
We have identified an issue with our authentication provider. This will prevent users that need to log in from successfully doing so. Users that are already signed in can continue using our applications as normal. We will provide an update with further information shortly.
- identified Mar 25, 2025, 06:57 PM UTC
Our authentication provider has identified the issue and implemented a partial fix. Login errors are still occurring intermittently, but should resolve with a retry. We will provide another update as soon as the issue is completely resolved.
- monitoring Mar 25, 2025, 07:10 PM UTC
A complete fix has been applied, and we are monitoring to ensure all errors have been resolved.
- resolved Mar 25, 2025, 07:13 PM UTC
We have confirmed this issue is fully resolved and all systems are back to normal operations
Critical January 31, 2025 Errors when asking quesitons 3h 25m API, Web App
Started Jan 31, 2025, 11:27 PM UTC· resolved Feb 01, 2025, 02:53 AM UTC
- identified Jan 31, 2025, 11:27 PM UTC
Our engineers have identified an issue with our upstream AI API provider, which is causing all questions to Carly to fail with an error. We are actively working on a mitigation, and will provide an update shortly
- monitoring Jan 31, 2025, 11:32 PM UTC
A workaround has been put in place, and we are monitoring results
- resolved Feb 01, 2025, 02:53 AM UTC
This incident has been resolved.