Resolved after 24 minutes, affecting API and Web App, on July 25, 2025.
A fix has been implemented and we are monitoring for any further errors
Affected components
APIWeb App
Update timeline
- identified Jul 25, 2025, 08:33 PM UTC
We have identified an issue that is preventing Carly from being able to answer user questions. When questions are submitted, users will receive an error message when attempting to submit a question. We will provide an update on this within 30 minutes
- monitoring Jul 25, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring for any further errors
- resolved Jul 25, 2025, 08:57 PM UTC
This incident as been resolved and all services are back to normal operations
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Amazon Web Services