Resolved after 1 hour 38 minutes, affecting API and Web App, on January 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 02, 2026, 04:26 PM UTC
We are currently investigating an issue preventing Carly from accessing all of its knowledge. We will provide an update in the next 30 minutes with additional information.
- investigating Jan 02, 2026, 04:46 PM UTC
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
- identified Jan 02, 2026, 04:47 PM UTC
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
- monitoring Jan 02, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 02, 2026, 06:05 PM UTC
This incident has been resolved.
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Amazon Web Services