Resolved after 3 hours 25 minutes, affecting API and Web App, on January 31, 2025.
A workaround has been put in place, and we are monitoring results
Affected components
APIWeb App
Update timeline
- identified Jan 31, 2025, 11:27 PM UTC
Our engineers have identified an issue with our upstream AI API provider, which is causing all questions to Carly to fail with an error. We are actively working on a mitigation, and will provide an update shortly
- monitoring Jan 31, 2025, 11:32 PM UTC
A workaround has been put in place, and we are monitoring results
- resolved Feb 01, 2025, 02:53 AM UTC
This incident has been resolved.
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Amazon Web Services