Resolved after 1 hour 31 minutes, affecting UpTick - WebApp and UpTick - Price Calculation, on January 7, 2025.
This incident has been resolved, if you are still experiencing any criteria issues please reach out to support via chat or through email at [email protected]
Affected components
Update timeline
- identified Jan 07, 2025, 03:53 PM UTC
We have identified an issue on certain larger accounts where there's a delay in price cycling, with some prices/criteria reverting to previously saved values or CMPs remaining uncalculated. Our team is working on a solution and we'll update this status page as soon as we have more information.
- resolved Jan 07, 2025, 05:25 PM UTC
This incident has been resolved, if you are still experiencing any criteria issues please reach out to support via chat or through email at [email protected]
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