Resolved after 9 days 23 hours, affecting UpTick - WebApp and Skybox Integration, on January 14, 2025.
We have deployed a change and are seeing normal functionality on UpTick - please reach out to support if you continue to experience any issues.
Affected components
Update timeline
- investigating Jan 14, 2025, 07:40 PM UTC
We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be isolated to UpTick accounts on Skybox currently; we will post updates as soon as we have more information.
- monitoring Jan 14, 2025, 10:39 PM UTC
A fix has been implemented and we're seeing improved performance on all Skybox accounts. If you see continued issues please reach out to support with the specifics of what you're experiencing.
- identified Jan 15, 2025, 11:10 PM UTC
We are seeing this issue re-appear and are working on addressing issues with loading the account and general slowness.
- monitoring Jan 15, 2025, 11:33 PM UTC
We have deployed a change and are seeing normal functionality on UpTick - please reach out to support if you continue to experience any issues.
- resolved Jan 24, 2025, 07:25 PM UTC
This incident has been resolved.
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