AudienceView incident
Intermittent Payment Processing Slowness and Timeouts
Resolved after 2 days 20 hours, affecting Sell and Sell+ and Payment Processing, on July 5, 2026.
Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jul 05, 2026, 06:32 PM UTC
We are investigating intermittent timeout issues affecting payment processing and patron record searches for multiple clients. Users may experience delays or timeout errors when submitting transactions. Our Engineering team is actively investigating and monitoring the situation. We appreciate your patience and understanding while we work to resolve this issue.
- investigating Jul 06, 2026, 03:28 PM UTC
Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.
- resolved Jul 08, 2026, 02:46 PM UTC
This incident has been resolved.
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