AudienceView incident
CardConnect outage causing payment processing issues
Resolved after 3 hours 30 minutes, affecting Payment Processing, on October 9, 2026.
Service has been restored by CardConnect and they are monitoring results. Merchants utilizing credit card terminals may need to power cycle their device to restore connectivity.
Affected components
Update timeline
- investigating Oct 09, 2026, 05:08 PM UTC
We are currently aware of an outage affecting CardConnect, which may impact payment processing for clients using this gateway. We are monitoring the situation and will share additional information as it becomes available.
- monitoring Oct 09, 2026, 05:19 PM UTC
Service has been restored by CardConnect and they are monitoring results. Merchants utilizing credit card terminals may need to power cycle their device to restore connectivity.
- resolved Oct 09, 2026, 08:38 PM UTC
This incident has been resolved.
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