AudienceView incident

Credit Card Payment Processing Outage

Resolved after 1 hour 52 minutes, affecting Sell and Sell+ and Consumer Interface, on June 16, 2025.

monitoring Jun 16, 2025, 06:52 PM UTC

A fix for the credit card payment processing issue has been implemented and we are monitoring the results.

Started
Jun 16, 2025, 06:00 PM UTC
Resolved
Jun 16, 2025, 07:53 PM UTC
Duration
1h 52m
Detected by Pingoru
Jun 16, 2025, 06:00 PM UTC

Affected components

Sell and Sell+Consumer Interface

Update timeline

  1. investigating Jun 16, 2025, 06:00 PM UTC

    We have been made aware of an issue with processing credit card payments on AudienceView Professional. You may see a number of reported error messages associated with this outage. We are investigating this issue and hope to have an update shortly.

  2. monitoring Jun 16, 2025, 06:52 PM UTC

    A fix for the credit card payment processing issue has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2025, 07:53 PM UTC

    This incident has been resolved.

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