Consumer Interface loading, Sell and Sell+ order processing, and hard ticket printing issues

Update timeline

1. investigating Dec 05, 2025, 04:29 PM UTC

   We are currently investigating issues with printing hard tickets, and Consumer Interface issues (either not loading or slow response times).

2. investigating Dec 05, 2025, 04:40 PM UTC

   We are continuing to investigate this issue.

3. investigating Dec 05, 2025, 05:32 PM UTC

   We are still investigating issues affecting hard ticket printing, order processing in Sell and Sell+, and Consumer Interface loading. While some users may see improvements, others may still experience disruptions. We’ll share another update as soon as more information becomes available.

4. investigating Dec 05, 2025, 07:04 PM UTC

   We are continuing to investigate these issues, including an HTTP 404 error pop-up seen on the Consumer Interface for some events. We will provide additional info as it becomes available.

5. monitoring Dec 05, 2025, 07:42 PM UTC

   We’ve implemented a fix and are currently monitoring the results. If you continue to experience any issues, please contact us to let us know. -If you already have an open support case, kindly respond within that thread -If you do not have an open case, please email the details to [email protected] Thank you for your patience and cooperation.

6. resolved Dec 05, 2025, 09:53 PM UTC

   This incident has been resolved.