Resolved after 5 hours 37 minutes, affecting athenaOne Services and Automated Messaging and 1 more, on October 5, 2026.
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 05, 2026, 04:48 PM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 05, 2026, 04:48 PM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 05, 2026, 08:54 PM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 05, 2026, 08:54 PM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 05, 2026, 10:25 PM UTC
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
- resolved Oct 05, 2026, 10:25 PM UTC
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Your product runs on more than Athenahealth
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services