Resolved after 1 day, affecting Stack 96 and Stack 95 and 1 more, on October 21, 2026.
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 21, 2026, 12:57 PM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- identified Oct 21, 2026, 07:50 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: Some users may continue to experience errors, degraded performance, or limited access while remediation is in progress. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Oct 22, 2026, 01:20 PM UTC
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
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