Resolved after 3 hours 23 minutes, affecting Main Dashboard and Helpdesk and 1 more, on April 2, 2026.
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
Affected components
Update timeline
- investigating Apr 02, 2026, 07:26 PM UTC
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
- investigating Apr 02, 2026, 09:04 PM UTC
We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
- monitoring Apr 02, 2026, 09:38 PM UTC
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
- resolved Apr 02, 2026, 10:50 PM UTC
The issue has been identified and resolved.
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