Atera incident

2FA SMS Verification Delivery Issue

Resolved after 5 days 18 hours, on October 8, 2026.

investigating Oct 08, 2026, 12:48 PM UTC

We are currently experiencing delays with 2FA SMS verification codes for services including the Work From Home feature, due to a partial outage with Twilio, our third-party provider.

Started
Oct 08, 2026, 12:48 PM UTC
Resolved
Oct 14, 2026, 07:10 AM UTC
Duration
5d 18h
Detected by Pingoru
Oct 08, 2026, 12:48 PM UTC

Update timeline

  1. investigating Oct 08, 2026, 12:48 PM UTC

    We are currently experiencing delays with 2FA SMS verification codes for services including the Work From Home feature, due to a partial outage with Twilio, our third-party provider.

  2. resolved Oct 14, 2026, 07:10 AM UTC

    This incident has been resolved.

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