Resolved after 2 hours 18 minutes, on January 17, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jan 17, 2025, 02:48 PM UTC
We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap. Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/. We appreciate your patience and understanding.
- investigating Jan 17, 2025, 03:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 17, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2025, 05:07 PM UTC
This incident has been resolved.
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