Atera incident

Splashtop degraded performance

Resolved after 5 hours 29 minutes, affecting Remote Control, on May 14, 2025.

monitoring May 14, 2025, 06:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 14, 2025, 02:38 PM UTC
Resolved
May 14, 2025, 08:07 PM UTC
Duration
5h 29m
Detected by Pingoru
May 14, 2025, 02:38 PM UTC

Affected components

Remote Control

Update timeline

  1. identified May 14, 2025, 02:38 PM UTC

    We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.

  2. monitoring May 14, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 08:07 PM UTC

    This incident has been resolved.

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