Atera incident

Customer Portal SSO Login Issue

Resolved after 33 minutes, affecting End User Customer Portal, on June 11, 2025.

monitoring Jun 11, 2025, 04:46 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 11, 2025, 04:23 PM UTC
Resolved
Jun 11, 2025, 04:56 PM UTC
Duration
33m
Detected by Pingoru
Jun 11, 2025, 04:23 PM UTC

Affected components

End User Customer Portal

Update timeline

  1. investigating Jun 11, 2025, 04:23 PM UTC

    We are currently experiencing an issue affecting Customer Portal SSO logins. Our team is actively investigating this and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

  2. monitoring Jun 11, 2025, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2025, 04:56 PM UTC

    This incident has been resolved.

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