Atera incident

Splashtop Performance

Resolved after 3 hours 57 minutes, affecting Remote Control, on June 23, 2025.

monitoring Jun 23, 2025, 04:01 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 23, 2025, 12:56 AM UTC
Resolved
Jun 23, 2025, 04:54 AM UTC
Duration
3h 57m
Detected by Pingoru
Jun 23, 2025, 12:56 AM UTC

Affected components

Remote Control

Update timeline

  1. investigating Jun 23, 2025, 12:56 AM UTC

    Splashtop servers are currently experiencing an issue. You might not be able to use Splashtop Remote in the console. The engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. monitoring Jun 23, 2025, 04:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2025, 04:54 AM UTC

    This incident has been resolved.

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