Atera incident
Search, Ticket Creation, and Update Functions Experiencing Issues
Minor Vendor's status page →
Resolved after 5 days 9 hours, affecting Helpdesk, on July 14, 2025.
We are continuing to monitor for any further issues.
Affected components
Helpdesk
Update timeline
- investigating Jul 14, 2025, 10:53 PM UTC
We are currently investigating the issue.
- monitoring Jul 15, 2025, 12:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 15, 2025, 06:11 AM UTC
We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected.
- monitoring Jul 20, 2025, 08:12 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 20, 2025, 08:13 AM UTC
This incident has been resolved.
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