Resolved after 2 hours 49 minutes, affecting Asynchronous API, on October 31, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 31, 2025, 10:38 AM UTC
We are currently investigating an issue that is leading to longer-than-usual processing times for pre-recorded audio transcriptions using the Slam-1 model that is resulting in some transcripts being returned with server errors. Requests using the Universal model, which is enabled by default, are not affected by this issue.
- investigating Oct 31, 2025, 10:39 AM UTC
We are continuing to investigate this issue.
- identified Oct 31, 2025, 10:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 11:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 01:27 PM UTC
This incident has been resolved.
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