Increased turnaround times for Async Universal-3 model

Update timeline

1. identified Sep 28, 2026, 05:27 PM UTC

   We are currently experiencing issues that are resulting in longer-than-usual processing times for Async STT requests using our Universal-3 models. We are working to resolve this issue as quickly as possible and will provide further updates as soon as we can.

2. identified Sep 28, 2026, 05:38 PM UTC

   We are still working to fully resolve the issue, but we are seeing improvement in turnaround times for the Universal-3 Pro models.

3. monitoring Sep 28, 2026, 05:44 PM UTC

   We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.

4. resolved Sep 28, 2026, 05:58 PM UTC

   Processing times have continued to be in the normal range, so we are now marking this issue as resolved.