Increased processing times and errors for Universal-2

Update timeline

1. identified Apr 16, 2026, 06:37 PM UTC

   We have identified an issue that is causing elevated processing times for requests that are using Universal-2 for pre-recorded audio. Most requests are still completing successfully, but we are also seeing a small increase in errors as a result of some requests timing out. Our team has identified the root cause of this issue and is working to resolve it as quickly as possible. Request using Universal-3 Pro are unaffected by this issue.

2. monitoring Apr 16, 2026, 06:56 PM UTC

   The root cause of the slowdown has been addressed and turnaround times have once again returned to the normal range. We will continue to monitor traffic going forward to ensure continued good performance.

3. resolved Apr 16, 2026, 07:24 PM UTC

   We have continued to see processing times remain in the normal range and are now marking this issue as resolved.