Aspire Software incident

Issue With Earned Revenue in Previous Month

Resolved after 16 hours 17 minutes, affecting Aspire Core, on September 9, 2026.

resolved Sep 10, 2026, 01:14 PM UTC

This issue has been resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.

Started
Sep 09, 2026, 08:56 PM UTC
Resolved
Sep 10, 2026, 01:14 PM UTC
Duration
16h 17m
Detected by Pingoru
Sep 09, 2026, 08:56 PM UTC

Affected components

Aspire Core

Update timeline

  1. identified Sep 09, 2026, 08:56 PM UTC

    We have identified an issue where completing a work ticket is causing revenue from open months to be moved to the month selected. At this time, if you have not closed your month, we recommend waiting to do so. If you have already closed your month, no action is required at this time, and we will follow up with next steps once the issue is resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.

  2. resolved Sep 10, 2026, 01:14 PM UTC

    This issue has been resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.

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