AskCody incident
[North America]: AskCody Insights missing data for September
Resolved after 2 days 1 hour, affecting Power BI Dashboard and Data Collection, on October 8, 2025.
Affected Users: AskCody Insights Region: North America After monitoring and verifying that the Insights module is working as intended, we are closing the incident.
Affected components
Update timeline
- identified Oct 08, 2025, 07:34 AM UTC
Affected Users: AskCody Insights Region: North America AskCody Customers using Insights will experience missing data from 09 Sept 2025 till 01 Oct 2025. We have identified the issue in our data extraction and have fixed it, so new data is available and intact. We are currently working on getting the data for the affected dates as well. Next update will be provided as soon as possible.
- monitoring Oct 09, 2025, 06:27 AM UTC
Affected Users: AskCody Insights Region: North America We have extracted the missing data and reports should show data again. We are monitoring the Insights module to ensure that everything continues to work.
- resolved Oct 10, 2025, 09:10 AM UTC
Affected Users: AskCody Insights Region: North America After monitoring and verifying that the Insights module is working as intended, we are closing the incident.
Your product runs on more than AskCody
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services