AskCody incident
[EU] Bookings, services and guest check-ins showing outdated information.
Resolved after 8 days, on October 13, 2026.
Today between 11:40 and 13:15 CEST, some AskCody customers in our EU region may have seen information that was not up to date. This could show up as: - missing or outdated meeting room bookings - missing catering orders - guests who could not be checked in or out We found the cause: a configuration issue in today’s update. We reverted the update at 13:15 CEST, and AskCody is now showing current information again. Changes made between 11:40 and 13:15 CEST, such as new bookings, orders or guest check-ins, may not be visible. We’re sorry for the disruption and thank you for your patience.
Update timeline
- monitoring Oct 13, 2026, 11:42 AM UTC
Today between 11:40 and 13:15 CEST, some AskCody customers in our EU region may have seen information that was not up to date. This could show up as: - missing or outdated meeting room bookings - missing catering orders - guests who could not be checked in or out We found the cause: a configuration issue in today’s update. We reverted the update at 13:15 CEST, and AskCody is now showing current information again. Changes made between 11:40 and 13:15 CEST, such as new bookings, orders or guest check-ins, may not be visible. We’re sorry for the disruption and thank you for your patience.
- resolved Oct 21, 2026, 12:35 PM UTC
The incident has been resolved.
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