AskCody incident
[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s]
Resolved after 1 day 23 hours, affecting Data Collection and Data Collection, on January 14, 2026.
Affected Users: AskCody Insights Customers Region: Global We have restored all AskCody Insights missing data and the module is operational again.
Affected components
Update timeline
- identified Jan 14, 2026, 01:32 PM UTC
Affected Users: AskCody Insights Customers Region: Global Since 2 Jan 2026, AskCody insights has not been collecting data for meetings, due to a database misconfiguration. All other data in AskCody is intact and safe otherwise. We are actively working on a fix and all AskCody Insights data will be restored after the fix is applied.
- resolved Jan 16, 2026, 01:03 PM UTC
Affected Users: AskCody Insights Customers Region: Global We have restored all AskCody Insights missing data and the module is operational again.
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