AskCody incident

[US] Partial outage - Management portal and Central

Resolved after 5 hours 47 minutes, affecting Outlook Add-in and Outlook Add-in and 1 more, on January 22, 2025.

resolved Jan 22, 2025, 02:42 PM UTC

Region: [North America] Customers After monitoring the implemented solution the issue related to the partial outage has been resolved, and the affected components are now operational.

Started
Jan 22, 2025, 08:54 AM UTC
Resolved
Jan 22, 2025, 02:42 PM UTC
Duration
5h 47m
Detected by Pingoru
Jan 22, 2025, 08:54 AM UTC

Affected components

Outlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardExchange IntegrationVisitor Management PortalMeeting Services PortalRoom Management PortalData CollectionCalendar Notification Service

Update timeline

  1. investigating Jan 22, 2025, 08:54 AM UTC

    We are currently investigating an issue causing partial outage in North America. Users might experience slow load times and failures.

  2. investigating Jan 22, 2025, 09:05 AM UTC

    Region: [North America] Customers We are currently experiencing a partial outage in North America and are investigating the issue. Users may experience this issue as slow response times and failures. The next update will be provided at 2 hour intervals or as soon as we have identified the issue.

  3. monitoring Jan 22, 2025, 10:50 AM UTC

    Region: [North America] Customers We have implemented a solution for a faulty network configuration. Users might experience slow response times and failures while the fix propagates.

  4. resolved Jan 22, 2025, 02:42 PM UTC

    Region: [North America] Customers After monitoring the implemented solution the issue related to the partial outage has been resolved, and the affected components are now operational.

Your product runs on more than AskCody

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →