[Global]: Partial Outage - AskCody Central and Maps not working

Update timeline

1. identified Sep 15, 2025, 06:50 AM UTC

   Affected Users: All users in Central and Maps Region: All Customers We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution. Users may experience this issue as errors stating they do not have access to one of these three modules. The next update will be provided at latest 11 am UTC+1. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

2. identified Sep 15, 2025, 07:34 AM UTC

   We misinformed in that the Bookings Add-in is fully operational and not impacted. We are still working towards a solution to solve the outage on Central and Maps, where you as a user will experience the outage in the form of denied access.

3. monitoring Sep 15, 2025, 08:03 AM UTC

   Affected Users: Central, Maps Region: Europe We have implemented a solution to the major outages in Central and Maps. We are currently monitoring the status.

4. resolved Sep 15, 2025, 09:42 AM UTC

   After monitoring the implemented solution, the major outage has been resolved and is now operational once again.