Resolved after 36 minutes, on October 27, 2026.
We are currently experiencing an issue preventing new users from creating Arlo accounts through the Android app. Existing users are not affected, and new users can still create accounts using a [web browser](https://my.arlo.com) or the Arlo iOS app. Our team is actively working to resolve the issue and will provide another update as soon as more information is available.
Update timeline
- investigating Oct 27, 2026, 10:42 PM UTC
We are currently experiencing an issue preventing new users from creating Arlo accounts through the Android app. Existing users are not affected, and new users can still create accounts using a [web browser](https://my.arlo.com) or the Arlo iOS app. Our team is actively working to resolve the issue and will provide another update as soon as more information is available.
- resolved Oct 27, 2026, 11:18 PM UTC
The incident is resolved.
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