Resolved after 1 hour 36 minutes, on January 9, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jan 09, 2025, 01:14 AM UTC
We are currently investigating an issue that is causing intermittent failures when purchasing new plans on our platform. We apologize for the inconvenience.
- monitoring Jan 09, 2025, 02:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2025, 02:50 AM UTC
This incident has been resolved.
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