Arlo incident

Intermediate Smart Notifications Issue in Europe

Resolved after 3 hours 15 minutes, affecting Notifications, on May 16, 2025.

monitoring May 16, 2025, 01:39 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 16, 2025, 11:15 AM UTC
Resolved
May 16, 2025, 02:30 PM UTC
Duration
3h 15m
Detected by Pingoru
May 16, 2025, 11:15 AM UTC

Affected components

Notifications

Update timeline

  1. investigating May 16, 2025, 11:15 AM UTC

    We're currently investigating an ongoing issue where users in Europe are receiving motion notifications only, instead of the expected smart notifications. Our team is actively working to identify and resolve the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore full functionality.

  2. monitoring May 16, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 16, 2025, 02:30 PM UTC

    This incident has been resolved.

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